Welcome to Proedge Training (referred to as “the Company”, “we”, “us” or “our”). These Terms and Conditions (“Terms”) govern any contract between the user/customer (referred to as “you” or “your”) and the Company in relation to purchase, enrolment, or access to any online courses, digital content, or related services (collectively, “Courses” or the “Services”) made available through our website or mobile apps.
By registering for, purchasing, or accessing a Course via our website, you confirm that you have read, understood, and agree to be bound by these Terms.
Acceptance
You certify that you are capable of agreeing to these Terms. By placing an order, you confirm that all information you provided (e.g., name, contact, payment details) is true and accurate.
Description of Services & Pricing
The website provides full descriptions of all Courses, including course title, format, access period, and any included support (e.g. tutor access, certificates).
The price of each Course is clearly stated, and where applicable, includes VAT. If VAT or other taxes apply, this will be indicated. Payment methods (PayPal, debit or credit card) accepted are described at the time of purchase.
Access to Digital Content & Delivery
Once your payment is confirmed, course access is delivered digitally via our learning platform. Because most Courses are available instantly, you may be asked to acknowledge that you are granting permission for immediate access. By doing so, you understand that certain statutory cancellation rights may no longer apply, as outlined in Section 5.
Access instructions, login details, or any required materials will be delivered electronically to the email address you provided during checkout.
Use of Intellectual Property
All course content—including videos, written lessons, downloadable files, and assessment materials remains the intellectual property of Proedge Training or our licensors. You are granted a licence for personal, non-commercial use only.
You agree not to copy, share, publish, modify, resell, or distribute any of the materials without our written consent. Any misuse of course materials may result in the suspension or termination of your account.
Your Right to Cancel and Refunds
Under the UK Consumer Contracts Regulations 2013, you are entitled to a 14-day cancellation period starting from the date of your order confirmation. However, because our Courses are delivered digitally, you may lose this right if you choose to begin accessing your course immediately.
If you have not accessed the learning materials and wish to cancel within the 14-day period, simply contact us in writing with your order details. Once your request is reviewed, refunds will be processed using the original payment method.
If you have already accessed or downloaded any course content, you acknowledge that your right to cancel no longer applies.
However, you may still be entitled to remedies under the Consumer Rights Act 2015 if the digital content is faulty, inaccessible, or not as described.
In such cases, we will either repair the issue, offer a suitable replacement, or provide an appropriate refund depending on the circumstances.
Quality of Service and Consumer Rights
We are committed to providing high-quality training materials that meet their description and support your learning experience. If you encounter technical issues, inaccuracies, or problems accessing your Course, please notify us promptly.
We will take reasonable steps to resolve the issue, and where this is not possible, we will consider alternative solutions in line with UK consumer protection standards.
Liability and Disclaimers
Although we make every effort to keep our website and learning platform running smoothly, we cannot guarantee uninterrupted access. From time to time, maintenance, updates, or unforeseen issues may occur.
To the fullest extent permitted by law, we exclude liability for indirect losses such as loss of income, business interruption, or data loss. However, nothing in these Terms excludes or limits liability for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Acceptable Use
You agree to use our website and platform responsibly and lawfully. This includes avoiding activities such as:
- Attempting to gain unauthorised access to our systems
- Uploading or spreading harmful code
- Sharing course login credentials
- Misusing, reselling, or distributing our content
Violations of acceptable use may result in account suspension or termination.
Contracts with Third-Parties / External Links
Our Courses or website may contain links to external services or third-party websites. These are provided for convenience only. Since we do not control third-party content, we cannot take responsibility for its accuracy, safety, or practices. You are encouraged to review the terms and privacy policies of any third-party service you choose to engage with.
Amendments to Terms
We reserve the right to revise or update these Terms at any time. Revised versions will be posted on our website, with the “Last Updated” date amended accordingly. Continued use of the site or purchase of Courses after posting of updated Terms constitutes acceptance of the changes.
Governing Law and Jurisdiction
These Terms, and any disputes arising from or related to them, shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings in respect of a dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Data & Privacy
Your privacy matters to us. All personal data collected through the website or during enrolment is handled in accordance with our Privacy Policy. By using our Services, you consent to the collection and processing of your data as described in that policy.
Contact Information
If you have any questions about these Terms, require support, or wish to submit a cancellation request, please contact us using the information on our website’s Contact page. We aim to respond to all legitimate enquiries promptly and professionally.