Who We Are

Proedge Training respects your privacy and is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018. 

This Privacy Policy describes how Proedge Training collects, uses, stores, and protects personal and non-personal information when you visit or use the website. Or otherwise engage with our services (for example, registering, purchasing courses, subscribing to newsletters, or contacting support).

By using Proedge Training and services, you agree to the collection and use of information in accordance with this policy.

Contact Information

Also, if you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

• Email: [email protected]
• Phone: +44 7477 501890
• Address: 59 Laurel Rd, Tunbridge Wells TN2 3BB, UK
  

What Information We Collect

Depending on how you use our services, we may collect personal data such as name, email address, mailing address, phone number, billing/payment information, date of birth (if required), identity or other verification data (if needed).

In addition, we may also collect account data: Username, password (hashed), profile information, course enrollment details, progress records, certificates or transcripts.

Also, usage data/device data, such as your IP address, browser type, device type, operating system, pages visited, time and date of visit, time spent on pages, cookies, and similar tracking technologies. This helps us manage and improve our website and services.

Lastly, communication data, including emails, messages, and other communications between you and us (e.g., support requests, inquiries, feedback).

How We Use Your Information

We may use your personal data for the following purposes:

• To provide, operate, and maintain our courses and services (enrolment, access to course content, certificates, transcripts, etc.).
  
• To manage your account, process payments, and deliver services you requested.
  
• To communicate with you: send confirmations, notices, updates, newsletters (if you consent), and customer support messages.
  
• To improve our Website, personalise user experience, analyse how our services are used, and for internal analytics.
  
• To comply with legal and regulatory obligations (e.g. accounting, taxes, fraud prevention).
  
• To send promotional offers, offers, or newsletters — only if you opted in. You may opt out at any time.
  

Disclosure of Your Information

We do not sell your personal information. However, we may share your data in the following situations:

• Service providers / third-party tools: We may share information with payment processors, email delivery services, hosting providers, analytics services, and other third-party vendors who help operate the Website. These parties are contractually bound to protect your data and only use it for specified purposes.
  
• Legal compliance: If required by law, regulation, court order, or governmental request.
  
• Business transfers: If our company is involved in a merger, acquisition, reorganisation, or sale of assets, user data may be transferred as part of that transaction (with appropriate protections).
  
• With your consent: If you explicitly authorise disclosure.
  

Data Security & Retention

Proedge Training is committed to protecting your data. Appropriate technical and organisational measures are in place to prevent unauthorised access, unlawful processing, unintended loss, destruction, or damage of your information. 

While the Proedge strives to maintain high security standards, no method of data transmission over the Internet or electronic storage can be guaranteed as completely secure; we hope you acknowledge this limitation. 

Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Once your data is no longer required, it is securely deleted.

Cookies and Tracking Technologies

Like any other standard website, Proedge Training uses cookies and similar tracking technologies to track activity and store certain information. Cookies help us:

• Remember your login and account preferences.
  
• Understand and analyse how you use our Website (analytics).
  
• Improve user experience.
  

You have the option to accept or decline cookies. However, refusing cookies may affect certain features or functionalities of the Website.

Your Rights and Control Over Personal Data

While registering or providing personal information to Proedge Training, under UK GDPR, you have the right to access, correct, update, or request deletion of your personal information.

If you wish to exercise any of these rights, such as request a copy of your data, correct inaccuracies, or remove your information, you may do so. Simply contact our Company via the designated support email or contact @ +44 7477 501890.

Children’s Privacy

Our services are not directed to individuals under the age of 13. Proedge Training doesn’t knowingly collect personal data from minors. If you are under that age, we request that you not register or provide any personal information. 

Changes to This Privacy Policy

This Privacy Policy is effective from the date noted above and remains in effect until replaced by an updated version. Proedge Training reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices or legal obligations. 

When changes are made, Proedge Training will update the “Last Updated” date and post the revised policy on the Site. Continued use of the Site after such updates signifies acceptance of the revised terms.